Refund/Return Policy
At Stay Illini, we prioritize our guests’ satisfaction and peace of mind. We understand that circumstances can change unexpectedly, which is why we have the following refund and cancellation policies in place:
Reservation Cancellations: You may cancel your reservation up to 48 hours before your scheduled check-in time without any penalty. If you cancel within 48 hours of your scheduled check-in time, you will be charged for the first night’s stay.
Early Departure: If you choose to check out early, we will adjust your charges to reflect the nights you stayed. However, if you have booked a non-refundable rate, we will not be able to refund the unused portion of your reservation.
No-Show Policy: As stated on our website, our check-in hours are scheduled between 5pm and 9pm. If you fail to check in by 9pm and do not inform us of your late arrival, it may result in the forfeiture of your reservation and any applicable deposit1.
Pet Charges: If you bring a pet, there is a non-refundable $25 per night pet charge1.
Damage to Property: If any damage to the property or its contents is caused during your stay, we reserve the right to charge for repairs or replacement of the item(s). This includes, but is not limited to, furniture, fixtures, and bedding.
Refunds for Services: If any of our services or amenities do not meet your expectations, please inform us immediately so we can rectify the situation. If we are unable to do so, we may offer a partial or full refund for that service, at our discretion.
Room Type Changes: If you wish to change your room type after your booking, we will do our best to accommodate your request. If the new room type is cheaper, we will refund the difference. If it is more expensive, you will be charged the difference. This is subject to availability.
Package Deals: If you have booked a package deal, the refund will depend on the terms and conditions of that particular package. Please refer to the package details or contact us for more information.
Please note that all refunds will be processed in the original method of payment.
We recommend that all guests fully understand our refund/return policy before making a reservation. If you have any questions or concerns about this policy, please feel free to contact us.
Please note, this is a general policy and can be tailored to the specific needs and conditions of Stay Illini. It is also recommended to have this policy reviewed by a legal professional to ensure it complies with all local and national laws and regulations.
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